About IOTBN Inc.

You’re not just taking a class, you’ve joined a learning-focused help desk team where it’s okay to be new.

Welcome to the team

You’re not in a traditional classroom anymore

When you join IOTBN Inc. (It’s Okay To Be New), you aren’t just a student sitting in a row of desks. You’re a new employee in onboarding in our Client OS Support Division.

Instead of treating this like a lecture-only course, we treat it like a workplace: you’ll work on real tasks, practice real troubleshooting, and learn how real help desk professionals think and communicate.

We don’t expect perfection here. We expect effort, honesty, and a willingness to try, break things, and fix them.

Why IOTBN exists

Learning without fear of failure

IOTBN Inc. was created to model what a healthy technical workplace can look like: a place where people can ask questions, explore new ideas, troubleshoot freely, and fail safely while learning to succeed.

Many people believe they’re “not good at tech” because they’ve only seen environments where mistakes are punished or mocked. That’s not who we are, and that’s not how strong technicians are built.

At IOTBN Inc., mistakes are expected, and we treat them as information, not as a character flaw.

Your role

New employee in onboarding

From day one in ITNW-1308, you’re part of the IOTBN Help Desk Team.

You’ll learn through hands-on tasks and realistic scenarios.
You will “break” things, sometimes on purpose, sometimes by accident, and that’s okay.
You’ll document what you did, troubleshoot, and try again.
You’ll practice the same skills real support professionals use every day.

Your instructor is your team lead. Your classmates are your coworkers. Canvas is your internal company portal. Your labs are your work environment.

Our Core Values at IOTBN Inc.

We don’t value perfection. We value growth, curiosity, and supporting each other while we learn.

1. Learning through doing

Practice over perfection

Skill grows from action, not from getting everything right the first time. You’ll learn more from one broken VM, one misconfigured setting, or one confusing error message than from ten perfect slides.

          In practice: You are encouraged to try things, explore menus, and test ideas in lab,
          even if you’re not sure they’ll work on the first try.
        

2. Mistakes are data

Errors are information, not shame

At IOTBN Inc., a mistake is simply data. Every error message, misstep, and “oops” is a clue that helps you understand systems more deeply.

We don’t hide mistakes. We analyze them, talk about them, and learn from them as a team.

          In practice: Screenshots of errors and “What I tried” notes are part of how you learn
          and communicate like a help desk professional.
        

3. Growth over perfection

Progress is the goal

Perfection is not one of our values. Progress is. We care about how you grow over time, how your understanding deepens, how your troubleshooting improves, and how your confidence develops.

          In practice: We celebrate improvement, curiosity, and persistence.
          You don’t need to “get it” instantly to belong here.
        

4. Teamwork & support

We learn better together

Nobody succeeds alone, not in tech, and not here. Asking for help, offering help, sharing what you learned, and learning from others are all part of the job.

You are encouraged to be a good teammate: honest, respectful, and willing to collaborate within the guidelines of academic integrity.

          In practice: It’s okay to say, “I’m stuck,” “I don’t understand this yet,” or
          “Can someone walk through this with me?”
        

5. Clear, honest communication

Help desk skills from day one

Help desk professionals rely on communication. We value detailed explanations, screenshots, thoughtful questions, and respectful conversation.

If something isn’t working, in the lab, with technology, or in life, telling your instructor is part of being a responsible team member.

          In practice: When you ask for help, we encourage you to explain what you were trying to do,
          what steps you took, and what you saw. That’s exactly how professionals communicate with users and support teams.
        

6. Curiosity & problem-solving

Try, observe, adjust

We encourage you to explore, click, test, and rebuild systems stronger. You don’t have to know all the answers. We care that you’re willing to investigate and think like a technician.

A problem-solving mindset means you try things, gather evidence, and adjust — not that you magically know every command from memory.

          In practice: Asking “What happens if…?” or “Why did it do that?” is part of your job here.
        

What This Means for You

You are not expected to be perfect. You are expected to participate, practice, and grow.

What you can expect

Supportive, hands-on learning

A supportive environment where questions are normal, not annoying.
Hands-on tasks that mirror real help desk and client OS support work.
Guidance when you need it, and room to explore when you’re ready.
Opportunities to troubleshoot problems in a safe space.
A community that celebrates learning, not judgment.

          You will never be penalized for being new.  
          This company was built with new learners in mind.
        

What we ask from you

How to be a good IOTBN teammate

Bring your curiosity, even when you’re not sure where to start.
Be willing to try, break things safely, and fix them.
Share your questions and speak up when something isn’t clear.
Communicate honestly about what you’ve done and what you’re seeing.
Respect yourself, your classmates, and the learning space.

          We don’t need perfection.  
          We need your effort, your honesty, and your willingness to grow.
        

Our motto

“It’s okay to be new.”

This isn’t just a slogan. It’s a commitment:

You don’t have to know everything when you arrive.
You’re allowed to ask “basic” questions.
You’re allowed to make mistakes and try again.
You’re allowed to grow at your own pace, with support.

You are welcome here as you are, and we’re excited to see who you become as part of the IOTBN Help Desk Team.