Course Sections & Updates
All sections share the same core outcomes and modules, but pacing and examples may adjust as we go.
Tuesdays · 10:00 a.m.–11:30 a.m. · Hybrid
Location: CATE-208 (Medina Building)
This section meets in CATE-208 with Canvas support. The balance between lecture, demo, and lab may shift as we see how quickly the class masters each topic.
Thursdays · 12:00 p.m.–1:30 p.m. · Hybrid
Location: CATE-208 (Medina Building)
This section also uses CATE-208 as the primary lab space, with Canvas as the official home for content and grades. Expect hands-on work most class meetings.
Online Only
Location: Canvas (online)
This section is fully online. You’ll still work with the same hands-on concepts and modules; we’ll use Canvas, remote labs, and detailed guidance to keep you on track.
This info may change
This page is a living overview of how the sections are structured. If we adjust pacing, add alternative activities, or shift focus between modules, those changes will be noted here and in Canvas announcements.
About ITNW-1308
What we do in this course, why it matters, and how it connects to real support work.
What this course is about
Client operating systems are the everyday OSs you find on desktops and laptops, like Windows 10 and 11. In ITNW-1308 Implementing and Supporting Client Operating Systems, you’ll learn how to install, configure, secure, and support these systems in a way that prepares you for real help desk and support roles.
By the end of this course, you will be able to:
- Install and configure network clients.
- Set up users, groups, policies, and profiles.
- Configure hardware components and applications.
- Set up and maintain logon security and security for files and printers.
- Configure and optimize clients in multiple environments.
How This Course Works
Weekly rhythm, expectations, and how Canvas fits into everything.
Format & time expectations
Format: Sections 004 and 005 are Hybrid in CATE-208; Section 012 is Online Only.
Typical week at IOTBN Inc. looks like:
- Short readings or mini-lectures to introduce key client OS and security concepts.
- Hands-on labs where you practice installing, configuring, and troubleshooting systems.
- Assignments or quizzes to check your understanding.
- Open lab / tutoring hours where you can get additional help.
Time expectation: Plan on spending about 1-2 hours per week on this course, including class time and lab work.
How to reach your instructor
- Primary contact Messages must be sent through the Canvas Inbox or from your ACES student email.
- Response time You should receive a response within 48 hours on weekdays (not including weekends or holidays).
- Important Note Messages sent from personal email or Discord, will not receive a timely response.
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Office & Tutoring Hours
In-class tutoring / open lab hours are generally held:
- Tuesdays: 1:00–3:00 p.m.
- Wednesdays: 11:00 a.m.–3:00 p.m.
- Thursdays: 1:00–3:00 p.m.
For questions about assignments or errors encountered while running a command, contact me through Canvas. Be specific about what you’re trying to do, what steps you’ve taken, and include screenshots of any error messages for hands-on work.
Module Overview (Subject to Change)
A high-level look at Modules 1–16. This outline may be updated during the semester as the class progresses.
This list is intentionally flexible. If students master a topic more quickly than planned or a concept needs more time, the sequence or emphasis may shift. Any changes will be reflected here and explained in Canvas.
| Module | Focus |
|---|---|
| Module 1 | Security Basics |
| Module 2 | Introduction to Computer Hardware |
| Module 3 | Introduction to Computer Hardware |
| Module 4 | Troubleshooting Windows After Startup |
| Module 5 | Troubleshooting Windows at Startup |
| Module 6 | Maintaining Windows |
| Module 7 | Midterm Project |
| Module 8 | Midterm & Midterm Project |
| Module 9 | Security Strategies |
| Module 10 | Securing and Sharing Windows Resources |
| Module 11 | Network Security and Troubleshooting |
| Module 12 | Mobile Device Security |
| Module 13 | macOS, Linux, and Scripting |
| Module 14 | Cloud Computing |
| Module 15 | Course Review |
| Module 16 | Final & Final Project |